Privacy Policy

1. Who is responsible for your data

Syszel acts as the personal information controller for data collected through this website and our direct business interactions. When we process data inside a client’s systems solely on that client’s instructions, the client generally remains the controller and our responsibilities are governed by the applicable service agreement.

2. Personal data we may collect

• Identity and contact data: name, company, job title, email address, phone number, location, and professional profile.
• Business and inquiry data: agency size, revenue range, team information, operational challenges, tool stack, project requirements, messages, meeting notes, and call details.
• Transaction and engagement data: proposals, agreements, invoices, payment status, deliverables, support history, and project communications.
• Technical and usage data: IP address, browser and device information, approximate location, referring page, pages viewed, timestamps, and security or diagnostic logs that may be generated by our hosting and service providers.
• Information from third parties: information you choose to provide through scheduling, video-call, email, payment, CRM, project-management, social-network, or referral services.

Please do not provide sensitive personal information unless it is necessary and we have specifically requested it.

3. How we use personal data

• Respond to inquiries and schedule or conduct systems audits.
• Assess fit, prepare proposals, and manage client relationships.
• Deliver, document, support, and improve contracted services.
• Process invoices, maintain records, and meet legal obligations.
• Operate, secure, troubleshoot, analyze, and improve the website and our business systems.
• Send relevant service updates or marketing communications where permitted, with a way to opt out.
• Establish, exercise, or defend legal claims and prevent fraud or misuse.

4. Legal grounds for processing

Depending on the context, we process data with your consent, to take steps at your request before entering a contract, to perform a contract, to comply with legal obligations, to protect vital interests, or for legitimate business interests that do not override your rights. These interests include responding to business inquiries, operating and securing our website, improving services, keeping appropriate records, and communicating with business contacts.

5. Cookies and similar technologies

The site or its hosting providers may use essential technologies required for security, content delivery, and reliable operation. If optional analytics or advertising technologies are introduced, we will update this Policy and provide any notice or choice required by applicable law. You can also manage cookies through your browser, although blocking essential technologies may affect site operation.

6. When we share data

We may share data only as reasonably necessary with:

• hosting, scheduling, email, video-call, CRM, payment, document, analytics, automation, project-management, and professional-service providers;
• contractors or collaborators who need access to support an authorized engagement and are subject to appropriate obligations;
• advisers, regulators, law enforcement, courts, or other parties when required by law or necessary to protect rights and safety; and
• a successor or prospective buyer in connection with a legitimate merger, acquisition, financing, or transfer of business assets, subject to appropriate safeguards.

We do not sell personal data.

7. International transfers

Some service providers may process data outside the Philippines. When personal data is transferred internationally, we take reasonable steps to use providers and arrangements that offer appropriate security and privacy protections consistent with applicable law.

8. Data retention

We keep personal data only as long as reasonably necessary for the purposes described here, including the duration of an inquiry or engagement and any period needed for accounting, tax, contractual, dispute, backup, security, or legal requirements. Retention periods vary by data type and context. When data is no longer needed, we take reasonable steps to delete, anonymize, or securely isolate it.

9. Data security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

10. Your privacy rights

Subject to the Philippine Data Privacy Act of 2012 and other applicable law, you may have rights to be informed, access your personal data, object to certain processing, correct inaccurate data, request erasure or blocking, withdraw consent, obtain data portability where applicable, lodge a complaint, and seek damages for unlawful processing.

To exercise a right, use the contact or systems-audit booking channel on our website and write “Privacy Request” in your message. We may request information needed to verify your identity. You may also contact or file a complaint with the National Privacy Commission of the Philippines.

11. Marketing choices

You may unsubscribe from marketing messages at any time by using the unsubscribe option in the message or contacting us. We may still send non-marketing communications needed to respond to you, deliver services, manage an agreement, or address security and legal matters.

12. Third-party links

This website may link to third-party sites or services, including our scheduling provider. Their privacy practices are governed by their own policies. We encourage you to review them before providing personal data.

13. Children’s privacy

Our website and services are intended for business users and are not directed to children under 18. We do not knowingly collect personal data from children through this website. If you believe a child has provided data to us, please contact us so we can review and delete it where appropriate.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The latest version will appear on this page with its effective date. Material changes may also be communicated through an appropriate additional notice.

15. Contact

For privacy questions or requests, use the contact or systems-audit booking channel available on the Syszel website and write “Privacy Request” in your message.